The American Cancer Society utilizes a mixed-mode approach of online and mail survey modes for its annual Volunteer Satisfaction Survey

_______________: Reaction to conflict involving ignoring problem by doing nothing at all, or deemphasizing disagreement

Fill in the blank(s) with the appropriate word(s).

Mona, an HR manager, is using the HR scorecard process to quantify a strategy map. Which of the following tasks is Mona LEAST likely to perform?

A) informing all employees of their goals B) holding structured interviews with participants C) monitoring and assessing employee performance D) assigning financial and nonfinancial goals to activities