Hiring people who are efficient, trainable, and willing to follow standardized procedures would support a(n) ________ competitive advantage

Based on the location of customers on the loyalty ladder against the supplier's cost-to-serve, explain the four types of customers created: most valuable customer, partner, switcher, and undesirable customer

What will be an ideal response?

The proposed solution for the communication gap is to be specific with promises and manage customers' understanding of communication content

Indicate whether the statement is true or false