________ programs are efforts to systematically improve the job experience

If a salesperson was attempting to develop a feeling of ownership in a prospect shopping for a diamond ring, the salesperson should most likely:

A) explain the concept of the four C's in terms of diamonds B) explain the store's installment payment plan for jewelry C) lay the ring on black velvet to enhance its brilliance D) inform the customer of the gem's clarity E) encourage the customer to try on the ring

Which of the following statements is true of the duty of compensation?

A) It does not permit an agent to be paid on a contingency fee basis. B) If the parties in an agency cannot agree on the amount, courts will usually award the compensation claimed by one of the parties. C) It requires a principal to compensate an agent for any losses incurred when the agent is acting on behalf of the principal. D) It requires a principal to compensate an agent for services rendered even in the absence of a written agreement.