Which of the following characteristics does not describe an asset:
a. probable
b. requires the payment of cash
c. controlled by an entity
d. result of a past transaction
Ans: b. requires the payment of cash
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Frank's team is beginning to develop camaraderie with one another. Frank's team is in the ______ stage of group development.
A. norming B. performing C. forming D. storming
Of customers who register a complaint, ________
A) all will do business with the company again because they are unwilling to dedicate the effort required to find another vendor B) none will do business with the company again C) customers whose complaints are satisfactorily resolved are more likely to provide publicity than those who are dissatisfied D) the speed of resolution has no impact on the likelihood of repeat business E) some will do business with the company again if their complaint is resolved