Who argued that the best way to motivate workers is to build opportunities for challenge and achievement into their jobs via job enrichment?

On a visit to his local grocery store, Jim is invited to complete a survey concerning his attitudes about certified organic produce. The pencil-and-paper survey is composed of 20 statements to which Jim is asked to fill in a response bubble to indicate either "yes" or "no." Which of the following terms best describes this format?

a. Likert-type rating b. Multiple choice c. Ranking d. Forced choice

Which of the following would not appear on the retained earnings statement?

A. Beginning retained earnings balance B. Dividends C. Service revenue D. Net income