All of the following is true about competent conflict management in a collectivist culture EXCEPT

a. members reflect group ideas and opinions.
b. members restrain emotions during conflict.
c. the management of face concerns is emphasized.
d. pride, honor, dignity, and shame are addressed before solutions.
e. a preference for direct styles of dealing with conflict.

e

Communication & Mass Media

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Face-to-face communication has a ______ level of media richness in comparison to voicemail

A) higher B) lower C) similar D) middle

Communication & Mass Media

Critical incident technique combines

a) In-depth interviewing and the case study technique b) Surveys with experiments c) Case studies and focus groups d) Direct observation and experiments

Communication & Mass Media