The one thing home care calls have in common is their _________________________

When approaching a child you should:

A) avoid eye contact. B) speak only to the parents. C) speak to her directly. D) stand above her looking down.

BCBS has a mandatory second surgical opinion (SSO) requirement necessary when a patient is considering elective, nonemergency surgical care. The initial surgical recommendation must be made by a physician qualified to perform the anticipated surgery. If a second surgical opinion is not obtained prior to surgery, the patient's out-of-pocket expenses may be __________

a. eliminated b. increased c. reduced d. waived