Business process management is a method for business restructuring that combines workflow systems and redesigned methods. It covers three process categories including people-to-people, systems-to-systems, and systems-to people interactions

Yen grants his cousin, Art, a franchise in Yen's sandwich shop. Yen writes the agreement so that he controls every detail of Art's shop, such that it is exactly the same as Yen's original shop. Yen even consults with Art about hiring employees and safety practices. One of Art's employees fails to clean up a spill and a customer is injured. The customer sues Yen. In this case, Yen:

a.) will not be liable because Yen is the franchisor, not the franchisee. b.) will be liable because of res ipsa loquitur. c.) will not be liable because it is Art's sandwich shop. d.) risks liability under the doctrine of respondeat superior.

With respect to e-procurement, which of the two types of e-hubs are Web sites organized around?

A) vertical and horizontal hubs B) vertical and functional hubs C) functional hubs and organizational hubs D) supplier and user hubs E) manufacturer and supplier hubs