Which of the following markets is second to the U.S. in PR spending?

When the primary goal is to change listener's attitudes, beliefs, or behaviors, one delivers __________

a. factual disinformation b. a speech to persuade c. a speech to blame d. a speech to inform e. a speech to entertain

The ________ answers the question, "Will I get better?"

A. prognosis B. diagnosis C. prescription D. solution