Which of the following is NOT one of the key strategies used to reduce customer defections?
a. Eliminate nuisance customers.
b. Address key churn drivers.
c. Implement effective complaint handling and service recovery procedures.
d. Increase switching costs.
e. Analyze customer defections and monitor declining accounts.
a
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A roof that rises upwards from all four sides to meet at the ridge is called a:
A. flat roof B. gable roof C. hip roof D. gambrel roof
Which of the following is an example of a nested process?
A) At the start of the new semester, a student first pays tuition and then goes to the bookstore. B) A customer service representative verifies a caller's account information. C) A candidate's intent to graduate is checked for financial holds by the Bursar and for degree requirements by Advising before the diploma mill prints their sheepskin. D) A stockbroker calls a client and advises her to sell silver short.