A ________-topped Vacutainer is used for cultures on blood or body fluid

The thumb has two phalanges with ________ joint

Fill in the blank(s) with the appropriate word(s).

The final step, or question, in a customer-centered continuous improvement process is

A. what are the customer's expectations? B. what are the root causes? C. how do we test and implement the plan? D. how do we measure the progress?