Which of the following is not a component of the Deming wheel?

The balance sheet shows whether or not a business is earning profits

Indicate whether the statement is true or false

Uniox, Inc. intends to increase its profits by 50% in the next fiscal year. Which of the following is most likely to be a lag indicator in Uniox's performance report?

A) return on investment B) number of repeat customers C) rate of on-time deliveries D) defect rate