A good transition serves as a bridge in your speech

In a crowded arena, you notice that when others laugh, clap, or cheer on the speaker, you are more likely to follow along with their actions. This is an example of _____ theory

a. nonverbal expectancy b. emotional contagion c. delivery d. collective assemblage

While diversity in the workplace is a positive factor, _________is always negative

a. specialized language b. conflict c. discrimination d. intercultural communication