Culture-related conflict
What will be an ideal response?
conflict that occurs when the communication norms of group members are incongruent
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All of the following are recommended strategies for managing substantive conflict EXCEPT
A) Lower-power people should not persist if their requests are not heeded right away. B) Let a topic go when you've discussed the same points over and over again and you aren't making any headway toward a solution. C) Break a problem into smaller issues and deal with them one at a time. D) List the pros and cons of each idea. E) Detect any sensitive issues that are being avoided and bring them up for discussion.
Answer the following statements true (T) or false (F)
1. All cultures define what constitutes conflict in the same way. 2. Conflict styles are influenced by personality, family history, and emotional state. 3. To be more effective in conflict situations, you should state your thoughts and feelings objectively. 4. Aggressiveness is destructive, while argumentativeness is constructive.