What are the expert recommendations for e-mail responses to customers?
What will be an ideal response?
Send an automated reply to tell customers when a more complete answer will arrive, ensure the subject line always contains the company name, make the message easy to scan for relevant information, give customers an easy way to respond with follow-up questions.
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The cognitive step of the AIDA model is __________________________.
A. Attention B. Interest C. Desire D. Remembering action E. Advertising
An employee has lost access to their group term life insurance plan, but they are allowed to convert to a new plan. Which best describes this new plan?
A. The new policy will be term life. The employee pays all premiums. B. The new policy will be term life. The employer will pay a portion of the cost. C. The new policy will be cash value. The employer will pay a portion of the cost. D. The new policy will be cash value. The employee pays all the premiums