Performance skills refer to the use of physical qualities - tone of voice, gestures, and movements - to create a focal point in a group.

Michelle uses these nonverbal behaviors while listening. Which makes her a less competent listener?

A) ?She leans toward the speaker. B) ?Even though she is taking notes, she makes eye contact. C) ?She taps her pen and shuffles her papers. D) ?She smiles and nods. E) ?She sits directly in front of the speaker in the second row.

Which of the following is true of enculturation performances?

A. They help organizational members be "nice" to each other. B. They refer to acquired competencies over one's organizational career. C. They essentially communicate a desire to influence others. D. They expose a member's incompetency within an organization.