A bank provides four sequential services to its customers. Over the last quarter, the reliability of each of these services was 92%, 97%, 95%, and 90%. What is their overall reliability?

A _____ learning orientation is the desire to learn and improve your knowledge, soft skills, and other characteristics in pursuit of personal development.

Fill in the blank(s) with the appropriate word(s).

Customers are likely to be less price sensitive when:

A. it is easy to compare prices. B. someone else pays the bill. C. the total expenditure is high. D. there are substitutes available. E. their share of the cost is high.