Techniques to help ensure that understanding is taking place between the parties involved in an interaction include which of the following? 1. Clarifying 2. Paraphrasing 3. Perception checking 4. Attending

a. 1, 2, and 3 only
b. 1 and 3 only
c. 1, 2, 3, and 4
d. 2, 3, and 4 only

ANS: C
All four techniques can be useful to enhance communication.

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Behavior based on a body of knowledge and ethical standards to serve the public is called ____________________

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