Which of the following is NOT a service design technique used to increase service efficiency?
A) increase customer interaction
B) delay customization
C) automation
D) modularization
E) limit the options
A
Business
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When a change is made to a product or service that changes its appearance or performance, this is known as a(n) ______ innovation.
Fill in the blank(s) with the appropriate word(s).
Business
Which of the following statements about Google is not true?
A) Google's profitability has been based on revenues from targeted advertising B) YouTube was purchased by Google C) an open operating system platform for mobile devices, named Android, is a Google product D) none of the above
Business