A motivational technique used when asking survey questions to induce the respondents to enlarge on, clarify, or explain their answers and to help the respondents focus on the specific content of the interview is called probing

Which of the following is true about lead customers?

A) They are more price sensitive. B) They are benefit driven. C) They possess less market knowledge. D) They are more dependent on what others do or think than most people. E) They do not purchase products that the mainstream market does not buy.

OSI is another standardized architecture that is often used to

describe communications functions but is now rarely implemented. Indicate whether the statement is true or false