_________ demonstrate membership as the ay members describe their organization. For example, Ramani may call her group experience a “tornado” to describe the conflict that occurred during the initial meetings.

The use of directive or nondirective guides is most important in which part of the interview?

a. the opening b. the body c. first impressions d. the closing

According to the text, what is the term for "repeatedly practicing a new response to a stimulus until it replaces a former response"?

a. Habit formation b. Reciprocal inhibition c. Inhibition d. Provocation stimulus e. Habituation