The customer service representatives at G.K.'s customer service center must know as much about the products as possible, so that they can help the customers solve their difficulties without sounding hesitant or unsure of themselves
Which of the following determinants of service quality are they being asked to demonstrate?
A) responsiveness
B) assurance
C) empathy
D) reliability
E) tangibility
B
Business
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Courts take all of the following into account to determine whether sexual harassment occurred except the:
A. type of employment or work environment. B. conduct of the victim in the workplace. C. severity of the conduct. D. truth of the statements made.
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Journal Entry Liability account decreases
A) Debit (Dr.) B) Credit (Cr.)
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