________ social media ground control and command center in Round Rock, Texas, has 70 employees and processes 25,000 daily social media events in 11 different languages, responding to most queries and complaints within 24 hours

Which one of the following situations is most apt to create an agency conflict?

a. compensating a manager based on his or her division's net income b. Giving all employees a bonus if a certain level of efficiency is maintained c. hiring an independent consultant to study the operating efficiency of the firm d. basing management bonuses on the length of employment e. laying off employees during a slack period

Lateral communication is oriented toward ________ —both formal and informal—that assist or affect coordination and joint problem solving

A) asking questions B) exchanging information C) reporting problems D) establishing goals