The salesperson analyzes what happened during the sales call, talks with his or her supervisor about the call, and collects feedback about the call. These activities are carried out to:

A) plan the sales call.
B) fill out the call report.
C) accomplish post-call analysis.
D) communicate with the customer.

C

Business

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Elizabeth Gordon, who published the book The Chic Entrepreneur: Put Your Business in High Heels, energized her own business by ________

A) outlining the steps for using media vehicles B) hosting seminars and conferences for her firm C) helping entrepreneurs navigate finance issues D) establishing herself as a thought leader E) describing how to develop new products

Business

8) Rafael sends an e-mail insulting the CEO to a coworker in another department. The message is now the property of

A) Rafael. B) the recipient. C) the CEO. D) the company.

Business