According to the cognitive labeling view of emotions, what occurs second?

Before you can inform an audience, you must gain and maintain their _________

Fill in the blank(s) with the appropriate word(s).

"So, what are we supposed to do at this meeting?"

"My understanding is that Jim is going to propose a new program." "Really? What is it?" "Well, I guess . . ." This conversation is an example of: A. A bonding conversation B. A ritual conversation C. An exchange conversation D. All of the above E. None of the above