Once an information system is installed, the system is essentially in which phase of the systems development life cycle (SDLC)?

Service of process:

a. must be made personally. b. can be done by the plaintiff. c. involves the service of a complaint and summons on the defendant. d. can be waived under federal rules. e. Both c and d

Drawing a general impression about an individual based on a single characteristic is known as:

A) projection. B) expectations. C) stereotyping. D) halo effect.