This is the process of managing one's emotions in the organizational setting
A) emotional control
B) self control
C) external labor
D) emotional labor
Answer: D
Communication & Mass Media
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Concrete words and the active voice help to increase the ________ of your message
Fill in the blanks with correct word
Communication & Mass Media
The __________ model of communication best represents communication as a shared and complex process
Fill in the blank(s) with correct word
Communication & Mass Media