Give an example from your own life when you had to choose whether or not to disclose something to a close friend or loved one. Examine the risks and benefits that you weighed and identify the factor that ultimately swayed you.

Aggressive trainees:

a. lack social skills. b. argue constructively. c. are assertive and then get aggressive as the situation escalates. d. cannot be asked to leave a training session.

According to psychologist Albert Mehrabian, the majority of a message's emotional meaning is communicated through __________.

A. vocal cues B. verbal channels C. facial expressions D. hand gestures