Always begin a presentation by building rapport with the

What is the first step in the systematic desensitization technique?

a. To train your body in progressive muscle relaxation. b. To create a hierarchy of fearful events. c. condition your body to relax to visualizations. d. To create a new response bond. e. None of the above

Sometimes listeners are willing to accept the general truth of an argument, but they resist being persuaded by refusing to accept that the argument applies to them specifically. In this case, they are using a resistance technique called __________.

A. compartmentalization B. delusion C. dismissal D. the boomerang effect