When Kelsey says, "How many of you have ever donated money to causes that support the homeless?" she extends the palms of her hands toward the audience to invite a response. Kelsey's nonverbal communication serves what function?

All of the following statements about dressing for a presentation

are appropriate EXCEPT a. Clothing should be comfortable. b. You may want to dress in a style similar to your audience. c. Clothing should fit your body type. d. Dress as conservatively as the key members of your audience. e. Clothes should make an impressive fashion statement.

Ethnic diversity in the workplace creates challenges for management of today’s businesses. According to the International Business Trend Report, the three competencies essential to the global workplace of the twenty-first century are:

A. Problem solving, global leadership and flexibility. B. Intercultural communication skills, problem solving and global leadership. C. Global leadership, intercultural communication and conflict resolution skills. D. Intercultural communication skills, adaptability and problem solving.