What are the major handheld systems and how do they differ?

All of the following are true regarding people who experience a high degree of communication apprehension EXCEPT

a. they typically avoid conversations. b. conversing with others is an unpleasant experience. c. they are more motivated to communicate in a competent manner. d. they perceive themselves in a negative manner. e. they are perceived by others in a negative manner.

Organizing your points by discussing the most important or convincing one first uses the principle of

A) primacy. B) recency. C) complexity. D) organization.