Why should an apology be delivered quickly when an apology is included in a negative message?
A) To help close the discussion
B) To encourage further communication
C) To help maintain some control over a story
D) To avoid reasons and detail in the message
E) To prevent comments from being posted on social media
C
Explanation: C) Apologies need to be delivered quickly, particularly in the social media age. A fast response makes the message more meaningful to the affected parties, and it helps the company maintain some control over the story, rather than reacting to social media outrage.
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An effective ethics program ________
A) can weaken corporate value B) has no effect on a corporation's value C) can enhance a corporation's value D) will result in high employee attrition rate