What is organization change and what are the forces for change?
What will be an ideal response?
Organization change is the movement of an organization away from its present state and toward some desired future state to increase its effectiveness. The most important forces for change are as follows: competitive, economic and political, global, ethical, and demographic and social.
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Buyers expect products to have high ________, which is the degree to which all the produced units are identical and meet the promised specifications
A) durability B) compatibility C) conformance quality D) form E) performance quality
Producers often shift some functions to intermediaries. Which of the following is the most significant benefit of doing this?
A) It increases customer loyalty. B) It provides the producer with greater control over operations. C) It reduces the amount of direct customer interaction. D) It lowers the producer's costs and prices. E) It ensures greater information security.