Discuss the following statement: "Being sensitive to the needs of patients is a prerequisite for establishing good communication.". Include in your answer the various influences that determine a patient's behavior as well as effective ways for the health care professional to determine the patient's individual needs

Each patient is an individual with specific needs determined by cultural background, family influences, religion, education, and so on (also depends on current needs).
(Answers should mention Maslow, as well as any special conditions, as discussed in the chapter, such as visual impairments, experiencing a recent loss, fear of being ill, etc.)