Cramtrack, the regional commuter train system that runs between Southern New Jersey and New York City’s Penn Station, is trying to train users of its newly installed computer system. For the users to get the proper training, the systems analysts involved with the project sent a memo to the heads of the four departments that include both primary and secondary users. The memo said in part, “Only people who feel as if they require training need to make reservations for offsite training; all others should learn the system as they work with it on the job.” Only 3 of a possible 42 users signed up. The analysts were satisfied that the memo effectively screened people who needed training from those who did not.
a. In a paragraph, explain how the systems analysts got off the track in their approach to training.
b. Outline the steps you would take to ensure that the right people at Cramtrack are trained.
c. Suggest in a paragraph how the Web might be used to assist in training for Cramtrack.
a. Systems analysts have the responsibility for determining who needs to be trained. As a general rule, anyone whose work is affected by the new information system should be trained.
b. To ensure that the right people are trained at Cramtrack, first, determine who would be affected by the new system. Separate these people into different groups based on their background, level of skills, and job requirements. Work out a plan as to what to train, where to train, and who should train the different user groups.
c. The Web might be used to train more technical people by using video clips demonstrating how to use the new system, as well as by using slides that have voice narration explaining the system. The Web might also be used to stream video content or to use podcasts.
You might also like to view...
What is the index of the last position in an array that contains 10 items?
a. 0 b. 1 c. 9 d. 10 e. None of these
. If you are developing a Web site for a client, and you are ready to prototype a Web site, now is the optimal time to perform your initial round of user testing. Answering the following questions will help prepare you for the test.
a. What are the usability specifications you decided on? b. How are you going to measure each usability specification? c. What will your test scenarios be? List them and show the correspondence to your usability specifications. d. What parts of your Web site will you need to prototype to support the test scenarios? Create the prototype. e. How will you need to modify the sample informed consent document shown in Figure 8-4 so that you can use it for your testing sessions? f. Create a pre-test questionnaire to determine if a person fits your user profile. Answering this question will be a good preparation for developing the scenarios and supporting prototypes required for a user test. Depending on the level of maturity of your students, you may want to review this material with them before they carry out any user tests. One possibility would be to let the teams work in groups to discuss how they will develop their measures for each usability specification while they are still in the classroom. That way, you can help guide them onto the right track for preparing their test scenarios. For the informed consent document, they should modify