Product availability plays a major role in the purchase stage. If the highest-ranked product is unavailable, the consumer will most likely purchase the brand ranked second

Buyers enjoy bargaining power when they are willing to achieve backward vertical integration

Indicate whether the statement is true or false

Which of the following statements about conflict is most accurate?

A) Conflict is a normal part of every workplace and every team. B) Even when managed properly, conflict decreases group cohesiveness and increases tensions. C) Conflict should be avoided because it destroys morale and reduces productivity. D) Conflict is always negative.