You should put your own thoughts aside during the preinteraction phase of listening

Secondary groups can focus on problem solving and

A) information sharing. B) socialization. C) decision making. D) therapy. E) catharsis.

_______ is an unproductive conflict strategy in which one person tries to win an argument by inflicting psychological pain

a. Face-detracting b. Verbal argumentativeness c. Verbal aggressiveness d. Force