Clients who employ publicists realize that tangible returns are desirable but not always attainable

The theory that relationships develop and change in terms of the type and depth of the self-disclosure between relational partners is the

a. autonomy/connection theory. b. social exchange theory. c. turning points theory. d. social penetration theory. e. stage models theory.

Which of the following management mistakes frequently lead an organization to fail to respond in a crisis?

a. arrogance b. having a weak CEO c. using good judgment in assessing risk d. involving employees in anticipating crises