____-oriented leadership emphasizes excellence in performance and displays confidence that subordinates will assume responsibility and accomplish challenging goals

Which of the following determinants of service quality means the firm performs the service right the first time and that the firm honors its promises?

A. credibility B. reliability C. competence D. responsiveness

A seller listed a house with a broker for 3 months. After one month, the seller decided to take the property off the market. The seller can withdraw the listing but may be responsible for paying some of the broker's expenses.

a. true b. false