More and more companies rely on consumers to act as brand advocates among their peers. This trend relates to which environmental force?

The National Environmental Policy Act requires that the federal government and state

governments consider the adverse impact of their actions on the environment. Indicate whether the statement is true or false

Where does the statement "[it] gets people away from thinking that 96 percent is good, to thinking that 40,000 failures per million is bad" apply?

A) statistical process control B) Six Sigma C) ISO 9000 series D) total quality management E) generic quality assurance programs