The level of employee satisfaction is a key performance indicator of the ________ perspective of a balanced scorecard

A unique selling proposition is an explicit, testable claim of uniqueness or superiority

Indicate whether the statement is true or false

L.L. Bean refers to the customer as "the most important person ever in this office." This attitude toward the customer is most closely associated with which of the following?

A) the marketing concept B) the production orientation C) the sales orientation D) the social responsibility concept E) the value-added orientation