In recent years half of the best-selling novels in Japan were first released as cell phone novels

The theory that corporate images are determined and controlled by the organization AND determined and controlled by the audiences is _______________

Fill in the blank with correct word

Which step in the A-E-I-O-U Model of Conflict Resolution is represented in the following statement? "If both of us don't make a commitment to working on this full-time, we won't do a good job or get it done on time."

a. Assume the other person means well. b. Express your feelings. c. Identify what you would like to happen. d. Outcomes you expect should be made. e. Understanding on a mutual basis is achieved.