What is employee "empowerment?" How do customers, employees, and the company benefit from it?
What will be an ideal response?
Empowerment happens when employees are given the authority and latitude to take initiative on behalf of customers. Customers benefit because employees can cut through red tape and get their needs met. Employees benefit from the satisfaction of helping customers by asserting creativity and initiative. Companies benefit because customers and employees are more satisfied.
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A question that asks how often a respondent purchases plane tickets would be considered:
A) categorical levels B) metric levels C) metric labels D) categorical labels E) average levels
Identify and select methods for collecting job content data and other related facts
(a) Check organization charts, process charts, and procedure manuals (b) Employment, training, job and organizational design are potential users (c) Forecast time requirements to complete various phases of a project (d) Interview incumbents and observe work being performed