Norma has been working for the same organization for 25 years. She has worked there so long she is an invaluable resource to people across the organization; she feels an obligation to stay with this organization for the rest of her career. Norma is exhibiting

A melody that burrows into our brain and won't go away is called.

The owner of a restaurant separately asks five of his employees to describe the personality of the new bartender. The owner is MOST likely to hear:

A) different descriptions of the bartender's personality. B) all positive descriptions about the bartender's personality. C) extremely similar descriptions about the bartender's personality. D) different behavioural examples about the bartender that all illustrate similar personality characteristics.