When members' listening helps to ensure that their transactional processes are meeting both individual and team needs and helps identify personal and/or interpersonal issues as they impact on the team or the task, they are using:

Benedict - Cisco is much more interested in hearing about his friends' adventures over break than talking about what he did. This is an example of which of the following listening styles?

a. action-oriented b. content-oriented c. people-oriented d. time-oriented

The term referring to body position and motions is __________

a. kinesics b. olfactics c. haptics d. proxemics e. artifacts