Verbal communication tends to result in an affective response; whereas, nonverbal communication usually results in a cognitive response

If the speaker wants to shift attitudes and not behaviors, then the speaker is presenting a speech of _____

A. conviction B. persuasion C. convention D. actuation

When giving criticism, listeners show that they own their comments when they use

a. “you-messages.” b. “I-messages.” c. “we-messages.” d. “should-messages.”