________ is a voice system that enables users to request and receive information and to enter and change data through a telephone to a computerized system

A building supply company has many high-volume customers and many low-volume customers. A CRM system would be LEAST likely to help management decide to use which of the following methods for communicating with low-volume customers?

A) Every November, send each customer a new calendar that has the phone number of the building supply company printed on the cover. B) Once or twice a year, mail a new product catalog to each customer. C) Every few months, have a customer service representative from the building supply company call each customer. D) Have a sales representative make a personal one-on-one appointment with every low-volume customer at least twice a month. E) Give each low-volume customer the company Web address to check building supply products sold by the company.

Steps toward getting out of debt include:

A) Using your credit card wisely B) Paying other loans with the money from a paid-off loan C) Prioritizing what you owe D) All of the above E) None of the above