Which of the following is recommended to reduce collection errors and ensure quality in the phlebotomy services?
A. An annual review of insurance companies and employers that pay for services
B. Role-reversal exercises for internal and external stakeholders
C. Silent pauses in the conversation to mentally review what has been said
D. A periodic review of the laboratory's collection procedures and policies
Answer: D
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Which of the following notes suggests that a client's progress occurs as a direct result of the therapist's action?
a. Massage therapy decreases client insomnia and improves energy. b. Client feels more energy for several hours after massage treatment. c. Client reports she sleeps better on days when she has received massage. d. Resting muscle tone reduced at end of treatment.
Job applicants who take their children to job interviews are demonstrating: a. a lack of organizational skills
b. love and concern for their children. c. their need for the job so they can pay for child care. d. good parenting skills.