According to the text, e-mail is a good tool for interviewing experts.

The instructor assigned Jan to be the group's leader, but she has become a "dictator" in group meetings. She rarely allows other group members offer suggestions and always controls how much gets accomplished

What's the term for Jan's leadership style? a. Democratic b. Laissez faire c. Authoritarian d. Participative

A product’s features are the:

a) examples used to demonstrate the product’s quality. b) benefits the product provides the company that buys it. c) the things the company that made the product or service cares about. d) all of these answers are correct.