In which stage of the product life cycle should product strategy focus on process modifications as the product is being "fine-tuned" for the market?

What do we mean by "once-and-done" service? Why is employee "ownership" of the problem necessary for this to succeed? What company is identified as an example of this in the chapter?

What will be an ideal response?

Operations standards are most rigid and the choice of suppliers is most restricted in which ownership and management alternative?

a. franchise b. buying an existing business c. starting a new business d. partnership